We i.e. “The Khatu Mart Private Limited” (“Company”), are dedicated to keeping your personal information safe and secure. Your privacy matters to us and we strive to be worthy of your trust.
This privacy policy discloses how we gather, use, process and disclose information about you. By accessing our website/app/platform and related services, you agree to our terms of our privacy policy (“Privacy Policy”) along with our ‘Terms of Use’. We urge you to read this privacy policy in order to know how your information is collected, used, and shared from time to time, to keep yourself informed with the changes and updates which we make to this policy.
This privacy policy outlines our privacy practices for all websites, products and services that are linked to it. Never the less this policy is not applicable to those affiliates and partners who maintain their own privacy policy. In such cases, we suggest that you refer to the privacy policy on the relevant site.
If you have any questions about this privacy policy, kindly write to us at support@thekhatumart.com
Applicability and Scope:
The Khatu Mart Private Limited (“The Khatu Mart,” the “Company,” “we,” “us,” and “our,”) values your privacy and is devoted to protecting it.
This policy outlines:
The kind of information that The Khatu Mart might obtain from you directly or indirectly through automated means when you access or use its website, app and other online services (altogether, referred to as “Services”) and its information collection and use practices, maintenance practices, protection practices, and disclosure practices.
This policy only applies to the data The Khatu Mart gathers through its Services, in e-mail, SMS and other electronic communications sent or received via or in conjunction with the Services. This policy does not extend to data you supply to, or which is collected by, any third-party that you use in connection with its Services. The Khatu Mart invites you to go directly to such third-parties regarding their privacy practices.
Please take the time to read this policy fully in order to understand The Khat Mart’s policies and practices in relation to your information as well as how The Khatu Mart treats it. By using or accessing its Services and/or creating an account with The Khatu Mart, you are accepting this privacy policy and you are giving your consent to The Khatu Mart’s collection, use, disclosure, retention, and protection of your personal information as outlined here. If you do not provide The Khatu Mart with the information it needs, The Khatu Mart might not be able to offer all of its Services to you.
This policy can change from time to time, and your use of The Khatu Mart’s Services after The Khatu Mart makes any change is an indication that you accept that change, so do check the policy from time to time to see if there have been any changes.
Permissible Age: The Services are not intended for users under the age of 18, unless permitted under applicable local laws (“Permissible Age”). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the Permissible Age.
The information we collect and how we use it
The Khatu Mart collects several types of information from and about users of our Services, which includes
Your Personal Information – personal information is the type of information that may be related to a particular person and may be used to identify that particular person whether from such data, or from such data and other information that we possess;
Non-Personal Information – which involves information regarding your internet connection, device(s) used to access our Services, usage details and other similar information that is not related to your identity.
We obtain this information directly from you when you give it to us, indirectly from third-parties (e.g. social network websites that have been authorised by you) and/or automatically as you use our Services (e.g. usage information, IP addresses, cookies, web beacons and other tracking technologies).
Information we obtain on or through our Services may include:
Personal details: Name, address, email address, postal code, password and other details you might supply with your account, including your gender, mobile phone number, date of birth, anniversary date, user bio and website.
Your content: Information you submit through our Services, such as ordering history and details, contact information of individuals you provide to us for certain features, and other information you submit on our Services or your account profile. You have the right to submit contacts including that of your friends or other parties to enjoy certain Services. By supplying any such data you acknowledge that you have such person’s permission to provide their personal data to The Khatu Mart.
Your searches and other activities: The search queries you have searched for and pages you picked.
Your browsing data: For how long you browsed our Services and what features you employed, the ads you clicked.
Your communications: Communications between you and delivery partners, or sellers through our Services, some of which might be recorded for internal purposes, your response to a survey, poll, sweepstakes, contest or promotion scheme, your request for specific features (e.g., newsletters, updates or other products) your communication with our customer service and other grievance redressal mechanisms. If you transmit information from the Services through an SMS text message, we may store your phone number, carrier, and date and time the message was processed. Texts that the recipient receives may be billed by carriers. If you give us specific feedback through any form of communication such as emails, we may transfer your details to the concerned third party seller, manufacturer or service provider in order to enhance the Services given to you.
Your transactional data: Where you place orders with us, we may collect and retain data about you in order to fill your requests and pre-populate future orders with your information, including (but not limited to) your mobile phone number, address, email, billing data and payment data.
Such information can be passed on to third-parties that help process and fulfill your requests, including PCI compliant payment gateway processors. When you provide credit or payment card information, we secure the information with industry standard technologies, as more fully described below under “Payment Card Information.” Image/video information: We might receive and process images and video recordings of visitors attending live events or coming to our office/store/other premises for security and safety reasons. This involves the installation of closed-circuit television (CCTV) facilities within our premises. CCTV captures people’s images, cars’ details, and other identifying information. We can also take photographs or shoot videos at events for promotional or documentation purposes, which will be shared with business and/or event partners.
We may also automatically collect some information about the computers or devices (including mobile devices) you use to access the Services, and about how you use the Services, even if you use the Services without registering or logging in.
Usage information: Information on how you used our Services, including data regarding traffic, location, logs and other communication data and the resources that you accessed and used on or via our Services.
Computer and device details: Details about your computer, your internet and mobile device connection, such as your IP address, operating systems, platforms, type of browser, other details of browsing (connection, speed, connection type etc.), type of device, unique device identifier of the device, mobile network details and the phone number of the device.
Files and stored information: Our apps may also be able to access data and other information relating to files stored on your mobile device. This could include, for instance, pictures, audio and video recordings, personal contacts and address book information.
Location data: Our apps are able to gather information about the real-time location of your device, subject to your permission.
Previous URL visited: The web page’s last visited URL before you had visited our sites.
Mobile device IDs: Mobile device identifier (e.g. IDFA or other device identifiers on Apple devices such as the iPhone and iPad), if you access our Services on a mobile device, we can use mobile device IDs (the manufacturer-assigned unique identifier for a device), rather than cookies, to identify you.
We might do this to save your preferences and monitor how our applications are used. In contrast with cookies, device IDs cannot be removed. Device IDs can be used by ad companies to monitor your usage of our applications, monitor how many ads are displayed, measure ad performance and show ads more pertinent to you. Analytics firms can use mobile device IDs to monitor your use of our applications.
Your preferences: Your preferences/settings like time zone and language.
Your activity on the Services: Information regarding your activity on the Services, like your search queries, comments, domain names, selected search results, click-throughs, pages viewed and the sequence of those pages, how long you were on or interacted with our Services, when you accessed and used the Services, error logs, and other similar information.
Mobile status: For those who use mobile applications, your application’s online or offline status.
Applications: If you are using the The Khatu Mart application, The Khatu Mart might gather information regarding the presence and/or lack and/or information related to other applications on your cell phone. The applications that we collect information for, might be different within categories including, without limitation, shopping, fashion, food and travel. This will enable us to get to know you and your habits better and allow The Khatu Mart to give you a personalized experience.
Precise Location Information: If you use one of our location-enabled Services (for instance, Services on a mobile device), we may collect, process and use information about your device’s GPS location (including the latitud, longitude or altitude of your device) and the time at which related location data is collected to provide location-relevant information and features to you.
Certain of these services need your personal data for the feature to be enabled and we may link location data to your device ID and other data we have about you.
Cookies and Other Electronic Devices: The Khatu Mart and our third parties with whom we share information, may use cookies, pixel tags, web beacons, mobile IDs, “flash cookies” and other computer files of a similar nature to store and collect information related to your use of the Services and third party websites. This allows us to identify you (for instance, as a registered user), save your preferences and settings, improve your experience by providing content and advertising relevant to your interests, conduct research and analysis, monitor your usage of our Services, and help with security and administrative activities.
The Khatu Mart uses pixel tags to track the popularity of our different pages, features and services. We also might embed web beacons into e-mail messages or newsletters to see if the message has been opened and for other analysis.
We might collect, process and store your user ID linked to any social media account (e.g., your Facebook and Google account) that you use to log into the Services or interact with or use with the Services.
When you log into your account using your social media account credentials, or otherwise link to your social media account with the Services, you agree to our collection, storage, and use, in accordance with this Privacy Policy, of the information provided to us through the social media interface.
This may be, without limitation, information you’ve made public through your social media account, information the social media service makes available to us, or information disclosed in the sign-in process. See your social media provider’s privacy policy and help center for more details on how they share information when you connect your account. We can also receive information about you from third parties like partners, marketers, third-party sites, and researchers and we can merge that information with information that we collect from or about you. How we use the information that we collect
We mostly gather your information to give you the Services you choose. Our Services are supported by a broad range of ancillary services that directly or indirectly enhance the Services provided to you. We utilize the information we obtain from and about you for an assortment of reasons, including to:
Provide our Services by disclosing information to third parties that are utilized to enable the Services, including delivery partners, service providers and vendors.
Process and act on your complaints and inquiries.
Know our users (what they do on our Services, what they like in terms of features, how they use them, etc.), enhance the content and features of our Services (e.g., by customizing content to your interests), process and complete your transactions, and provide personalized deals and other services customized on the basis of your interests.
Diagnose technical issues, platform issues and other such diagnostic actions as may be necessary to provide the Services in a stable and operational manner.
Communicate to you communications that you have requested or that we have decided to communicate to you for purposes of being of interest to you by means of emails, courier, registered post, phone calls, SMS, WhatsApp messages or any other communication channel. This includes customer support and grievance redressal.
Allow us to present to you ads that are of interest to you.
Create and analyze reports and information regarding, and to make research on, our users and Service usage patterns.
Permit you to take part in interactive aspects provided through our Services such as promotions, contests and sweepstakes for which we might provide your information to third parties who administer such promotional campaigns on our site.
Perform our duties and exercise our rights under any agreement between you and us, including to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes.
Fraud and abuse prevention, prevention of improper use of promotional activities, violation of terms of service.
Employee training and quality assurance.
Alert you to changes in our Services.
Compliance with legal obligations.
We can anonymize and/or de-identify data gathered from you through the Services or otherwise, including through the use of third-party web analytic tools as outlined below. Such that, our use and disclosure of aggregated and/or de-identified information isn’t limited by this Privacy Policy, and may be used and disclosed to third parties without restriction.
We can also use your data to communicate with you to promote our own and third party goods and services that we think might be of interest to you.
We can use information which we have gathered from you to allow us to serve advertising to third party advertisers/service providers’ target audiences.
Although we do not share your personal information for these purposes without your permission, if you click on or otherwise interact with a message, the advertiser may use that as proof that you fit into its target audience.
Analytics and targeted advertising: In order to better understand how you use the Services, we may employ third-party web analytics on our Services, including Google Analytics. The information gathered by this technology will be shared with or collected directly by these service providers, who use the data to determine how our users are utilizing the Services.
Personalized Advertising: Third-parties whose goods or services are available or promoted through the Services may use cookies or similar technology as well to gather information regarding your use of the Services.
This allows them to report how our ad impressions, other advertising service uses, and interactions with these ad impressions.
We also permit other third parties (e.g., ad networks and ad servers like Google Analytics, OpenX, PubMatic, DoubleClick and others) to provide customized ads to you on the Services, and to access their own cookies or similar technologies on your computer, mobile phone, or any other device you use to access the Services. We do not have access to, nor does this Privacy Policy apply to, third parties’ use of cookies or other tracking technologies that might be delivered through, and the collection of information by, such third parties. If you access the Services through a mobile application, you might also receive customized in-application advertising. Payment Card Information For any other purpose necessary for administering the Services, with your permission. For the purpose of using some parts of our Services, including conducting transactions, we may need your credit or debit card account number. You specifically agree to share your information with third-party payment processors, and other third-party service providers (including but not limited to those service providers who offer fraud detection services to us and other third parties) when you provide your credit or debit card account information by using our Services.
Applicants: If your information is submitted to us when applying for a position with our company, including as a delivery partner or in-store manpower, such information will be used to consider your application.
We may retain your information for any period of time as may be required for administrative purposes.
This data could be disclosed with other corporations for the purpose of considering your candidacy for the specific job or other jobs available, background checks, and with third-party service providers hired by us in order to gather, store and analyze candidate applications for job openings. When your candidature is accepted or processed by us, we also collect, process and retain different other information required for administrative purposes, subject to this Privacy Policy. How we share the information we collect We collect personal information to enable us to offer you the services which you have chosen to be provided by using our platform and services.
We may disclose personal information which we collect or which you give us, as mentioned in this privacy policy, for the facilitation of the following ways:
General Information Disclosures
To our contractors, sellers, suppliers, advertisers/service providers who are generally obligated by contract to hold personal information confidential and use it solely for the purposes for which we make it available to them.
To a buyer or potential buyer or successor in the case of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of all or part of The Khatu Mart’s assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information maintained by The Khatu Mart regarding the users of our Services are among the transferred assets.
To third-parties, such as our suppliers, to promote their products or services to you where you have agreed to receive the promotional notifications. We make these third-parties contractually obliged to protect personal information and only use it for the purposes for which we disclose it to them.
Sellers and brands: Where you give us feedback on the quality of product or service received by you, we may share the same with the concerned brand/seller or other third party as the case may be along with your personal information to facilitate prompt redressal of grievance and avoiding recurrence of such issues.
We could also organize contests and campaigns on the platform on behalf of or in conjunction with brands.
Taking part in these campaigns is on a voluntary basis, and customer information could be passed on to the brand to run such events, further subject to their terms and conditions and privacy policy.
Service Providers: We could share your details with third party service providers whom we employ for different purposes including sending you communications by way of emails, messages or tele-call to notify you regarding our products and Services which could be of your interest, push messages to your mobile phone on our behalf, rendering voice recognition services to process your voice queries and questions, assisting us in analyzing usage of our Services, and processing and receipt of payments. Certain of our Services and databases are hosted by third party hosting services providers. We will also use third party service providers for other projects, including undertaking temporary surveys, running sweepstakes or delivering services and business/commercial solutions on our behalf whether temporarily or on an ad hoc basis. We may pass information about you to these service providers so that they can carry out their services.
Legally Authorities: We might share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent or act upon potential illegal acts or to abide by legal processes. Such might include the sharing of your information with government agencies, law enforcement, courts, and/or other entities on behalf of legal requests such as government demand, court order or notices, summons.
Audit and other assurance purposes: We might also disclose your information in order to examine and respond to a danger or potential danger to the safety of any individual, to examine and respond to a breach of this Privacy Policy or the Terms of Service, or to examine and respond to a breach of the rights of third parties and/or to safeguard the rights, property and safety of The Khatu Mart, our personnel, other users, or the general public. We may also disclose data to internal and external audit staff and other stakeholders within our ecosystem, such as affiliated companies, payment gateways, banks and other financial institutions for fraud prevention, detection, mitigation, auditing and assurance. In extraordinary situations, if we find disclosure is required or advisable to safeguard the rights, property, or safety of The Khatu Mart, our customers or other parties we share limited information to the extent required to secure platform safety. This involves implementing data exchange with other businesses and entities for fraud protection and credit risk mitigation purposes.
We can also share your data with third parties in any other situation where we have your permission to do so.
Your Information Correspondence: When you create an account, you are agreeing to receive correspondence from other users of The Khatu Mart and The Khatu Mart. You may control your email and notification settings and comply with the “unsubscribe” policy for commercial email messages. Please keep in mind that you are not able to opt out of receiving some administrative policy, service policy, or legal policy related correspondence from The Khatu Mart.
Deletion: To permanently delete your account, please utilize the “Contact Us” link at the bottom of each page (also here).
Once you have made the request for deletion of the data connected to your account, we will no longer be able to restore your account or any of its connected data to you.
Replicas and backups of your personal data might still be retained within our recovery backup storage in the event of contingencies, as well as for purposing enforcing our legal rights and fraud/risk prevention.
Limitation: Your rights over your personal data could be restricted, according to the law of your country, in particular:
If your requests are abusive or excessively unreasonable
Where the rights or safety of some other person or persons would be invaded, If the data or information you seek is related to current or prospective litigation between us and you, or access to it by you would harm negotiations between us or an investigation into potential illegal conduct. You have the right to examine, update, modify, and eliminate your information subject to our records retention policies and applicable law, including statutory retention requirements.
Security: How we protect your information We have put in place proper physical, electronic, and managerial methods to secure and prevent unauthorized access to your data and ensure data security.
These measures consider the sensitivity of the data we collect, process and store and the technology available at present.
We protect the personal information provided to us using generally accepted industry standards, both when being transmitted and when received.
The third party service providers offering payment gateway and payment processing services are all checked to ensure that they are compliant with the payment card industry standard (commonly known as PCI compliant service providers).
We shall not be held liable or responsible for disclosure of your information as a result of transmission errors, unauthorized third-party interference, or other events beyond our control.
You are responsible for keeping your personal information confidential.
Do not share your user name, password, or other security details of your The Khatu Mart account with anyone. Where we receive instructions using your username and password, we will deem that you have given authorisation and shall not be responsible for any breach or loss resulting from such assumed authorisation.
Miscellaneous
Third party links and services: The Services may include links to third-party sites. Your use of these services may lead to the collection, processing or transmission of information about you, depending on the service. Please be informed that we are not in charge of the content or privacy policies of other websites or services which might be linked to our services. We do not sponsor or make any representations regarding third-party websites or services.
Our Privacy Policy is not applicable to information you decide to give to or that is gathered by such third parties.
We highly recommend reading the kind of third parties’ privacy policies before supplying any personal details to such third parties.
Policy changes: We may modify or update this Privacy Policy at any time and without prior notice to change the way we collect, use, or share data. You should periodically visit this page to review any changes or updates. Application of information we gather is governed by the Privacy Policy that is in effect at the time such information is used. If we make any changes to this Privacy Policy that affect your material rights, we will post the changes here and may notify you as required by law. Please read the changes carefully. Your use of the Services after posting changes to this Privacy Policy will be deemed to be your acceptance and consent to such changes.
Contact Us In case you have any questions with regard to the processing/use of information submitted by you or The Khatu Mart Privacy Policy, you can mail the Data Protection Officer(DPO) at support@thekhatumart.com.